Privacy Policy

1. Introduction

Trademate N.V. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase a subscription, and access our premium TradingView indicators.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase a subscription to access our premium TradingView indicators
• Subscribe to our newsletter
• Contact us through our contact form
• Interact with our website and services

This information may include: name, email address, TradingView username (for indicator access provisioning), payment information (processed securely through Paddle), and any other information you choose to provide.

TradingView Integration

To grant you access to our premium indicators on TradingView, we collect your TradingView username. This information is used solely to provision indicator access and manage your subscription. We do not have access to your TradingView account password or any trading activity on the TradingView platform.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our subscription service and website
• Process your subscription purchases and manage your account
• Grant and manage access to our premium TradingView indicators based on your subscription status
• Verify your TradingView username to provision indicator access
• Send you technical notices, subscription updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Send you marketing and promotional communications (with your consent)
• Monitor and analyze usage and trends to improve our indicators and your experience
• Detect, prevent, and address technical issues, fraudulent activity, and Terms violations
• Comply with legal obligations

4. Payment Processing

All payment transactions for subscription purchases are processed through Paddle, our authorized payment processor. We do not store or have access to your full payment card details. Paddle maintains PCI DSS compliance and handles all payment information securely. Your subscription billing information is managed by Paddle. Please refer to Paddle's privacy policy for information on how they handle your payment data.

5. TradingView and Third-Party Platforms

Our premium indicators are accessed through TradingView, a third-party platform:

• We collect your TradingView username to provision indicator access
• We do not have access to your TradingView account credentials or trading activity
• TradingView's own privacy policy governs their collection and use of your data on their platform
• We are not responsible for TradingView's data practices or platform functionality

We encourage you to review TradingView's privacy policy to understand how they handle your data.

6. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., Paddle for payment processing, email delivery services, hosting providers)
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
• Protection of Rights: We may disclose information to protect and defend our rights, property, or safety, or that of our users or others

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. When you cancel your subscription, we may retain certain information for record-keeping purposes and to comply with legal obligations.

8. Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information, including subscription details and TradingView username on file
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (note: this will result in termination of indicator access)
• Data Portability: Request a copy of your data in a structured format
• Withdraw Consent: Withdraw your consent for data processing (where applicable)
• Opt-out: Opt-out of marketing communications

To exercise these rights, please contact us using the information provided at the end of this policy.

10. Third-Party Services

Our service integrates with TradingView, a third-party platform that is not owned or controlled by Trademate N.V.. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of TradingView or any other third-party websites or services. We encourage you to review TradingView's privacy policy and the privacy policies of any other third-party services you interact with.

11. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

12. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your personal data based on the following legal grounds:

• Your consent
• Performance of a contract with you (subscription services)
• Compliance with legal obligations
• Our legitimate interests (e.g., improving our indicators and services)

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell your personal information.

16. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, please contact us through our contact form or at the email address provided on our website.